Welcome to EliteFM - Elegant Living ("we", "our", "us").
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, EliteFM - Elegant Living (the "App").
By using the App, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Profile Details: Name, email address, phone number, apartment unit details.
Resident Information: Family member names, visitor details, complaint submissions.
Payment Information: Payment and transaction details processed via PayHere (we do not store your card or bank information).
Communication Data: Messages, notices, complaints, and other interactions within the App.
b) Device and Technical Information
Device ID, operating system, app version, and device model.
Log data such as IP address, usage statistics, crash reports.
c) Third-Party Information
Push notification tokens handled through OneSignal for notification services.
Payment transaction metadata handled securely by PayHere.
2. How We Use Your Information
We use your information for the following purposes:
To Provide Core Services: Including resident dashboard, complaints management, visitor management, facility bookings, payments, communications, and emergency contacts.
To Send Notifications: Delivering push and in-app messages related to community news, updates, and transaction statuses via OneSignal.
To Process Payments: Handling payments securely through PayHere.
To Improve Services: Analysing usage to enhance features and fix issues.
To Ensure Security: Protecting accounts and preventing unauthorised access.
To Fulfil Legal Requirements: Compliance with applicable laws and regulations.
3. Sharing Your Information
We do not sell or rent your personal information to any third party.
However, we may share information under the following circumstances:
With Service Providers:
OneSignal: For delivering push and in-app notifications.
PayHere: For payment processing services.
With Authorities: If required by law or in response to valid legal requests.
In Business Transfers: If the company is involved in a merger, acquisition, or sale of assets.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
You can request account deletion and data removal at any time by contacting us.
5. Security of Your Information
We implement administrative, technical, and physical security measures to safeguard your personal information.
However, please note that no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal information.
Object to or restrict certain types of processing.
Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details below.
7. Third-Party Services
EliteFM integrates third-party services:
OneSignal: Used for push notifications. You may control notification preferences in your device settings.
PayHere: Used for secure online payments. Sensitive payment details are managed by PayHere according to their own security standards.
We encourage you to review their respective privacy policies.
8. Children's Privacy
Our App is not intended for individuals under the age of 16.
We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the App signifies your acceptance of any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Elite Facility Solutions (PVT) Ltd
Hamanis Lane, Attidiya, Dehiwala, Sri Lanka
Email: info@efs.lk